Comments for isadub.com

Comment on NTL Ireland sucks by isadub

isadub — Tue, 10 Aug 2010 08:41:48 +0000

I’m closing comments on this topic. This blog post and indeed, this blog have outlived their usefulness. Thanks for visiting

Comment on NTL Ireland sucks by Jams

Jams — Mon, 09 Aug 2010 17:40:05 +0000

UPC WORST in the country!!!!
“UPC / ntl CUSTOMER SERVICES EXPLAINED”:
i live in Sligo, County Sligo & I ordered home upc phone and broadband after talking to gemma in sales last week (about 27th July2010), asked for installing time/date. i got installng date for last Sat as confirmed via phone to me by upc customer rep.
i rechecked on my own on Fri and came to know that i am book for Fri! so requested to give me sat as i am free only on that day in near future , i was reassured and advised that i will
be given that day. i rand again in eve and told that sat is no option for sligo customers and its a computer error ! that it offers Sat. so i requested Tue (1st thing in mornong if possible or cancel my order, so i can go with someother company or stay with same), i was reassured and told about 5/6 times by cusomer/sales reps that it is done for Tue 1st job installation…(i explained that i will be leaving early on Tue for about 3 days so please make sure if possible or tell me so i can organise something else.. and i was reassured). i phoned back my self and was confirmed same.
On Tue morning i rand at 0950hrs and spoke to “Bridget” , she said i am booked for Tue eve!, i told her all and then i was told that there was a problem with system..so it will be corrected and she said that i spoke with the engrs and they will be with me in 30min time and they will be giving me a ring in just aferw minutes. I must say that Bridget was very helpfull. i also mentioned repeatidly that my family is ready to leave for abroad trip ..i am just waiting for installation. i waited for about an hour and rang again , i spoke to “Karen” who was cold as ice & could be more rude. She said that “Company policy says that installatioin could be either in the morning or eve only..it can’t be said that what time u will get installation, so its misinformation that was given to me!” i requested that this is the situation now so can she check with engr or update or help in any other way.. she replied ” i can’t help u” so i waited untill 12:30pm and left the house. i rang in the way at 12:30p and spoke with “Jason in sales”, who said that what ever i am saying is not on records at all, so he doesnt know what i am talking about!.
Just to let u know more that i asked repeatidly during all these happening that when should i stop/cancel my previous broadband/phone line and i was reassured to get it ceased on Sat!!.
Now i would leave this with u as an example of how a customer can be trapped and dealt by UPC (formerly ntl) in Ireland.
I also asked that if there is a manager/supervisor that i can talk to… i was replied by Jason that there isnt! and only Limerick office can deal this, he said i will get a ph call from there………………………………………………………………………………..
Dated 09Aug2010

Comment on NTL Ireland sucks by Ger

Ger — Wed, 21 Jul 2010 18:59:03 +0000

After a one too many “NTL Experiences” i rang them today to cancel my a/c. Put on hold for 25 mins, got through to a foreign girl who didnt understand me, got cut off, rang again, on hold another 15 mins, then told i cant cancel my a/c, that i have to give 30 days notice in writing, this coming from a company with the crappest customer service in modern day ireland. Thank god this was the final experience i will ever have with them. I also informed my bank that no further money is to be taken from my a/c by Chorus NTL in case they decide to help themselves to so called “charges”….. ok rant over

Comment on NTL Ireland sucks by Obelix

Obelix — Fri, 28 May 2010 23:04:01 +0000

I have been with ntl->upc for almost 2 years .Beside the fact that the speed is crap some times,.. i got a lether saying i have gone over the fair limit wich is 250gb about 7 monts ago. So i started monitoring my trafic .A few days ago i get my huge bill saying that i have been upgraded for the extreme user because i have used 390gb in the mont of march only.Wich is a lot of crap!!!!! the bigest scam!!!! .Because i monitored my usage and because i only download 2,3 movies per week and because i changed my wap key with a very long one after receiveing my first leather(thinking some neigbors are conencting to my wireles too) ….only one option is standing…..They are a bunch of greedy tiefs!!!!!!!!!!

Comment on MBNA Ireland sucks by cegla010

cegla010 — Thu, 18 Mar 2010 23:48:27 +0000

use reverse charge number to call them-all inbound calls must be accutely notated and u can always ask for name to refer to in future, the calls are randomly recorded. e30 was not charged by mbna per se but it’s a government levy you must pay upon closing your account if it was open in a running tax year, if u closed it on i.e. 15th april u would’ve see charge for prev and current year.

Comment on NTL Ireland sucks by borderline

borderline — Fri, 12 Feb 2010 10:55:13 +0000

Chrous NTL – the worst customer service ever seen! Those morons don’t understand what I say.

Comment on NTL Ireland sucks by Plumber

Plumber — Fri, 12 Feb 2010 10:52:22 +0000

UPC/NTL is nothting else than old NTL with a new name! Be careful with that company – they cannot connect me to internet for over 3 weeks! 10 telephone calls and they ask me everytime same question – what’s your phone number? what kind of issue you have with your connection? It’s amateurish!

Comment on NTL Ireland sucks by Niall

Niall — Sat, 12 Dec 2009 21:53:52 +0000

Ntl strikes again, had a rep come to the door and agreed a digital upgrade, had not heard from them in two days so rang them and they set up an appointment without telling me. So I changed it to today. Got a phone call yesterday to confirm, and they dident even turn up today, rang their phoneline and got put on hold for 20 minutes, more bad service. I do support myself and there is no way I would treat any of my customers like that.

Comment on NTL Ireland sucks by wilkolis

wilkolis — Tue, 20 Oct 2009 11:40:44 +0000

Hi People.
I paid them 52 euro monthly for an internet and cable television and i had 10 MB transfer connection without limmits.
I use RapidShare so i never think about limits.
After 4 months they send me NTL bill to pay and there was no 52 euro but 152 euro.
Me and my girlfriend call them the same day and they said that i dawnloaded to many things and i have to pay for that.
I was talking with a nice girl but she said that it’s kind a penalty or something and there’s no use to do it in a different way.
I hung up my phone and another day i cancel direct debit.
Next 3 weeks i get NTL bill for 346 euro.
I just want to say that i will never ever gonna order annything from Chorus NTL
NTL SUCKS…

Comment on NTL Ireland sucks by tb

tb — Tue, 13 Oct 2009 21:36:24 +0000

hey people, I understand your complains, I also had troubles with ntl broadband; in Poland UPC has just introduced (dl/up) 120/10 Mbit/s connection (!); it is for about €50/mo. while the slowest available option is 8/1 Mbit for about €18;
UPC chello (that’s how it’s called here) is considered rather a good provider here in PL, i really cant uderstand how there can be so huge difference between countries as this is a one company!
Anyway, good luck with your ISPs!