Garmin: Good customer service
Posted on November 21, 2007
Filed Under Outside Ireland, computers, customer service, review | Leave a Comment
Too often, we’re quick to criticise bad service and, frankly, they deserve it. However, we’re not so quick to highlight good customer service. So, I’d like to highlight some good customer service. Garmin is a good example.
I’ve had a Garmin satnav gadget for my car for the past couple of months. It’s a stupid thing really: paying a couple of hundred euro when a map costs around a tenner. But it gets me from A to B. It broke recently in that it would detect the satellites in space but the two wouldn’t talk to each other. Their website said you could email or phone for help. Unfortunately, they didn’t list an email address so I had to phone their British call centre.
á
Their operative listened to my story and didn’t try any nonsense. She even knew there were no post codes in Ireland when she took my address. She just gave me an Returns number and told me I’d have to pay the postage to their UK centre. So, last Wednesday, I paid €11 to send it by registered post to the UK. I didn’t hear anything from them until today when a courier dropped a brand new replacement unit! That was a one week turnaround, including postage!
So, all in all, I’m a happy camper. I’m disappointed that it broke so soon but their customer service is friendly and efficient.
Comments
Leave a Reply