NTL Ireland sucks – the sequel
Posted on March 22, 2007
Filed Under Rant, TV, customer service, la-la-land, not funny, review, shopping | 6 Comments
On the 5th of September 2006, I wrote about the awful experience I had trying to get NTL Ireland to visit my home to fix their equipment that I was renting from them. Eventually, they turned up and fixed it.
Well, guess who turned up today, 22nd March 2007. Yes, NTL.
I wasn’t at home but Martin* wrote a message, with a pencil, that said ‘Work to be done on House‘. I don’t know whether he intended to fix the September 2006 problem or whether he was just passing by and felt like making comments on the state on my house.
I guess we’ll never know. But maybe he’ll leave another note in 6 months??? Watch this space.
*It’s probably not fair to write Martin’s surname here. He actually erased his surname, presumably with the eraser on the top of his pencil, and re-wrote his surname on the message he left me.
I wish him well on his journey to adulthood.
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6 Responses to “NTL Ireland sucks – the sequel”
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The ‘NTL Ireland sucks” post attracted a few visits so I thought I’d link these two posts…
It all started here 6 months ago:
http://isadub.com/blog/2006/09/05/ntl-ireland-sucks/
On 19 April 2007, I received 3 emails in quick succession from Joseph.
I’m not sure if he’s spoofing/spamming etc or whether he means what he writes. The CAPITAL letters are not a good sign
So I’m ‘quoting’ his comments here and I’ve emailed him about this.
To readers of this blog — I am joseph’s mother. He is an 11-year old with significant developmental delays (ADHD and autism) and I sincerely apologize for what he has been writing.
I’m going to disable his account. I sincerely regret
anything he has done to bother or disturb anyone.
Jospeh’s mom
Hi Joseph’s mum,
No problem – I wasn’t offended. All 11-year old kids are trouble
I suspected it wasn’t real anyway – nobody feels that strongly about their TV provider!
I wish you & Joseph all the best.
My grandfather was called Joseph and he used ‘earthy’ language as well! I use it too on occasion!
Rgds,
isadub
I’ve had similar problems with them and am trying to get someone to deal with it. You don’t by any chance have a number for someone in NTL?
Hi Ian,
Sorry for the delay in getting back to you but I got sidetracked today.
There’s no easy answer, I’m afraid. Nobody answer’s the ‘regular’ numbers so I phoned their HQ in East Point Business Park (01 245 8000)and basically just blagged my way until I got someone sympathetic.
I can’t remember her name now but she lived in the same Dublin area as me and that was a good starting point. She worked in the accounts dept and was sympathetic.
To be honest, I don’t know if she acutally helped. I made literally dozens of calls to dozens of people so it may have been a coincidence that she and the solution arrived at the same time. Certainly, nobody in NTL admitted knowing her.
Getting SKY is probably the answer – I think they have C4 now.
P.S. This 2005 document lists a Graham Sutherland as the M.D. in East Point Business Park. Perhaps you could email him or send him a registered letter. He won’t fix it himself, of course, but it might speed up the resolution of your problem.