MBNA Ireland sucks
Posted on January 8, 2007
Filed Under Advertising, Rant, bureaucracy, customer service, legal, money, not funny, review | 6 Comments
MBNA sent me my credit card bill at the start of December and I forgot to pay it because I was too busy. It’s as simple as that. They posted a computer-generated reminder to me in the last week before Christmas. I laughed because they effectively called my a thieving b**stard and insisted I was not to use my credit card until I’d paid something. The something in this instance was 33 cent (about stg25 pence). Send in the Heavies!
I did feel a tiny bit of guilt because 33 cent could probably buy you a bundle of tinsel. So I used their 1800 freefone number listed on the letter to settle my account with a laser (debit) card. The letter said their office was open Saturdays so I phoned them on Saturday, 23 December. Unfortunately, I got a recorded message that said:
The office is closed…
Then another recorded voice said…
The office is open Mon-Fri…and Saturday
WTF!
I paid off the balance shortly after Christmas using my internet bank account but they probably didn’t get their money until 28th Dec. I’ve been away for a few days, and with An Post’s excellent delivery service, I got home today to find another letter from MBNA. Once again, they’re calling me names but that’s ok.
What’s not ok is the date on the letter. The letter was dated 25th December. Yeah, that’s right…Christmas Day.
Thank you, MBNA, for demanding money off me on Christmas Day yet inviting me to call you if I couldn’t pay the bill. Were you open Christmas Day to take my phone call of misery and financial despair? I don’t think so. Yet, in an inspired stroke of marketing genius, you keep sending me blank cheques to spend, spend, spend. Didn’t one of your marketing graduates not think this Christmas Day letter wasn’t just the slightest bit offensive? No doubt you were out spending your Christmas bonus in Carrick-on-Shannon!
Or maybe, just maybe, MBNA are trying to rebrand themselves as a charity. That’s it…give all your money to MBNA because they’re hard up and they could do with a dig-out.
That’s it! MBNA = Moneyed B**stards with No Altruism. The ‘w‘ could also stand for another word that rhymes with bankers.
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6 Responses to “MBNA Ireland sucks”
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How about taking responsibility for not paying your bill and stop whining and blaming everyone for you being disorganised.
Hi Sasha,
Thanks for taking the time to comment.
I think the point of my post what that I was trying to take responsibility for paying the 33cent that I owed MBNA. But MBNA didn’t give me any legitimate options to do so.
I tried to pay it off via the telephone but MBNA gave wrong information on how to do that.
Furthermore, 25th Dec is a major cultural/religious event in America and Europe and to issue a demand on that day is, to say the least, insensitive. If I were a Christian, I would be extemely offended by a letter of this nature.
Ultimately, they provided a bad customer service to me.
As Apu, the non-Christian in the Simpsons cartoon might say, ‘Thank you, please call again.’
There’s a whole heap of trouble brewing for MBNA across in the UK.Take a look at http://www.consumeractiongroup.com (scroll down to other institutions and click onto MBNA). I think you will find that your experience is fairly modest compared to what these corporate crooks have been doing to many people.
Everybody should think twice before using any service of MBNA.
I orderd a Visa Electron Giftcard from them and I never got it. They took my money off my BoI credit card but never delivered. 7 working days after the order I called the given number which was ringing in the USA, but they said my name or data is non-existent in their system, the lady insisted on asking for my social security number although I told her, I live in Dublin.
After that I called the Irish number several times too, with the same result: they didn`t have a clue or couldn`t care less.
I wrote them emails. They came back undelivered.
The bottom line is: they take your money then they wash their hands. They ure scammers.
Does anyone have an E-mail address for MBNA Ireland I canceled my card in Ireland shotly before moving to Australia a year ago. They have just sent me a Statement charging me 30 Euro for having a card I don’t have and i don’t thrust there phone system to process my query properly and want a written record of my correspondence. Their website does not seem to provide any means of communication other than Phone. Anyone please.
use reverse charge number to call them-all inbound calls must be accutely notated and u can always ask for name to refer to in future, the calls are randomly recorded. e30 was not charged by mbna per se but it’s a government levy you must pay upon closing your account if it was open in a running tax year, if u closed it on i.e. 15th april u would’ve see charge for prev and current year.