Comments on: NTL Ireland sucks

By: isadub

isadub — Tue, 10 Aug 2010 08:41:48 +0000

I’m closing comments on this topic. This blog post and indeed, this blog have outlived their usefulness. Thanks for visiting

By: Jams

Jams — Mon, 09 Aug 2010 17:40:05 +0000

UPC WORST in the country!!!!
“UPC / ntl CUSTOMER SERVICES EXPLAINED”:
i live in Sligo, County Sligo & I ordered home upc phone and broadband after talking to gemma in sales last week (about 27th July2010), asked for installing time/date. i got installng date for last Sat as confirmed via phone to me by upc customer rep.
i rechecked on my own on Fri and came to know that i am book for Fri! so requested to give me sat as i am free only on that day in near future , i was reassured and advised that i will
be given that day. i rand again in eve and told that sat is no option for sligo customers and its a computer error ! that it offers Sat. so i requested Tue (1st thing in mornong if possible or cancel my order, so i can go with someother company or stay with same), i was reassured and told about 5/6 times by cusomer/sales reps that it is done for Tue 1st job installation…(i explained that i will be leaving early on Tue for about 3 days so please make sure if possible or tell me so i can organise something else.. and i was reassured). i phoned back my self and was confirmed same.
On Tue morning i rand at 0950hrs and spoke to “Bridget” , she said i am booked for Tue eve!, i told her all and then i was told that there was a problem with system..so it will be corrected and she said that i spoke with the engrs and they will be with me in 30min time and they will be giving me a ring in just aferw minutes. I must say that Bridget was very helpfull. i also mentioned repeatidly that my family is ready to leave for abroad trip ..i am just waiting for installation. i waited for about an hour and rang again , i spoke to “Karen” who was cold as ice & could be more rude. She said that “Company policy says that installatioin could be either in the morning or eve only..it can’t be said that what time u will get installation, so its misinformation that was given to me!” i requested that this is the situation now so can she check with engr or update or help in any other way.. she replied ” i can’t help u” so i waited untill 12:30pm and left the house. i rang in the way at 12:30p and spoke with “Jason in sales”, who said that what ever i am saying is not on records at all, so he doesnt know what i am talking about!.
Just to let u know more that i asked repeatidly during all these happening that when should i stop/cancel my previous broadband/phone line and i was reassured to get it ceased on Sat!!.
Now i would leave this with u as an example of how a customer can be trapped and dealt by UPC (formerly ntl) in Ireland.
I also asked that if there is a manager/supervisor that i can talk to… i was replied by Jason that there isnt! and only Limerick office can deal this, he said i will get a ph call from there………………………………………………………………………………..
Dated 09Aug2010

By: Ger

Ger — Wed, 21 Jul 2010 18:59:03 +0000

After a one too many “NTL Experiences” i rang them today to cancel my a/c. Put on hold for 25 mins, got through to a foreign girl who didnt understand me, got cut off, rang again, on hold another 15 mins, then told i cant cancel my a/c, that i have to give 30 days notice in writing, this coming from a company with the crappest customer service in modern day ireland. Thank god this was the final experience i will ever have with them. I also informed my bank that no further money is to be taken from my a/c by Chorus NTL in case they decide to help themselves to so called “charges”….. ok rant over

By: Obelix

Obelix — Fri, 28 May 2010 23:04:01 +0000

I have been with ntl->upc for almost 2 years .Beside the fact that the speed is crap some times,.. i got a lether saying i have gone over the fair limit wich is 250gb about 7 monts ago. So i started monitoring my trafic .A few days ago i get my huge bill saying that i have been upgraded for the extreme user because i have used 390gb in the mont of march only.Wich is a lot of crap!!!!! the bigest scam!!!! .Because i monitored my usage and because i only download 2,3 movies per week and because i changed my wap key with a very long one after receiveing my first leather(thinking some neigbors are conencting to my wireles too) ….only one option is standing…..They are a bunch of greedy tiefs!!!!!!!!!!

By: borderline

borderline — Fri, 12 Feb 2010 10:55:13 +0000

Chrous NTL – the worst customer service ever seen! Those morons don’t understand what I say.

By: Plumber

Plumber — Fri, 12 Feb 2010 10:52:22 +0000

UPC/NTL is nothting else than old NTL with a new name! Be careful with that company – they cannot connect me to internet for over 3 weeks! 10 telephone calls and they ask me everytime same question – what’s your phone number? what kind of issue you have with your connection? It’s amateurish!

By: Niall

Niall — Sat, 12 Dec 2009 21:53:52 +0000

Ntl strikes again, had a rep come to the door and agreed a digital upgrade, had not heard from them in two days so rang them and they set up an appointment without telling me. So I changed it to today. Got a phone call yesterday to confirm, and they dident even turn up today, rang their phoneline and got put on hold for 20 minutes, more bad service. I do support myself and there is no way I would treat any of my customers like that.

By: wilkolis

wilkolis — Tue, 20 Oct 2009 11:40:44 +0000

Hi People.
I paid them 52 euro monthly for an internet and cable television and i had 10 MB transfer connection without limmits.
I use RapidShare so i never think about limits.
After 4 months they send me NTL bill to pay and there was no 52 euro but 152 euro.
Me and my girlfriend call them the same day and they said that i dawnloaded to many things and i have to pay for that.
I was talking with a nice girl but she said that it’s kind a penalty or something and there’s no use to do it in a different way.
I hung up my phone and another day i cancel direct debit.
Next 3 weeks i get NTL bill for 346 euro.
I just want to say that i will never ever gonna order annything from Chorus NTL
NTL SUCKS…

By: tb

tb — Tue, 13 Oct 2009 21:36:24 +0000

hey people, I understand your complains, I also had troubles with ntl broadband; in Poland UPC has just introduced (dl/up) 120/10 Mbit/s connection (!); it is for about €50/mo. while the slowest available option is 8/1 Mbit for about €18;
UPC chello (that’s how it’s called here) is considered rather a good provider here in PL, i really cant uderstand how there can be so huge difference between countries as this is a one company!
Anyway, good luck with your ISPs!

By: No2NTL

No2NTL — Fri, 09 Oct 2009 23:13:50 +0000

Paying for their BB for 6 months, had it working on and off for 4 with most issues listed above: thick twats in customer service, long call waiting, no call backs, stupid field guys, no follow up, near dial up actual speed on 3mb, network outages for the whole area 2-4 times a week for half a day or more and so long. And all this in 4 months!!! What a service!!! Today’s call toped anything in this topic: After 45 min of waiting and 3 min on hold after a question the ….. ….. ….. ….. (fill in the blanks) of a TECHNICAL SUPPORT OPERATOR told me that he “DOESN’T HAVE AUTHORISATION CLEARANCE” (exact words) to help me set up my e-mail account properly (pop3,smtp names, username and password)

Given the 1st entry date above and same problems since then, may be it’s a company policy?

A suggestion now:

Customers should address ALL their service complains directly to their CEO R. D (googlable) at HQ in writing. They can start something like this:

Dear Mr D

Given that your company for our monthly payments supplies the service below any standards, appauling quality and that NTL/UPC/Chorus has none or adverse customer service, I feel that I can address my request for customer care to you.
and then follow on with complaint

Such letters will at least be delivered, opened and read (at least the first line).

even 50 letters a month with some media coverage might do the trick. Even the letters from those above the list might do. What do you think?